# Cancellation & Refund Policy

Last Updated: October 2024

The Empowering Ummah Foundation (EUF) institutes a strict cancellation and refund policy to ensure the integrity of our charitable disbursements and compliance with Indian financial regulations. By completing a donation, you acknowledge and agree to the following binding terms.

## 1. Non-Refundable Nature of Contributions

As a foundational principle, all charitable contributions and donations made to EUF are strictly non-refundable and non-cancellable. Upon successful processing of a transaction, funds are immediately pooled and allocated towards active welfare programmes (Education, Healthcare, and Food Security). We do not entertain requests for refunds due to a change of mind, financial miscalculation by the donor, or subsequent disagreement with the foundation's operations.

## 2. Permissible Exceptions

EUF may, at its sole discretion, review and process a refund only under the following demonstrably exceptional circumstances:

- Technical Errors: An erroneous double or multiple deduction from your bank account or credit card due to a gateway technical glitch during a single intended transaction.
- Fraudulent Transactions: A transaction executed using your financial instruments without your authorization, provided it is supported by an official bank chargeback report or police complaint.

## 3. Claims Procedure & Timeline

To initiate a refund claim under the permissible exceptions, the donor must formally notify EUF in writing within three (3) calendar days of the disputed transaction.

Claims must be emailed to info@empoweringummah.org and include the following mandatory documentation:

- Proof of deduction (Bank Statement or SMS screenshot).
- Transaction Reference Number / Payment Gateway ID.
- A formal explanation of the error.

*Failure to report the discrepancy within the 3-day window will result in the forfeiture of the right to claim a refund, as the funds will have been legally committed to charitable execution.

## 4. Processing Protocol

Upon receipt of a valid claim, EUF will conduct an internal reconciliation with our payment gateway partner. If the claim is validated, a refund will be initiated within seven (7) to fourteen (14) business days.

Refunds will strictly be credited back to the original source account. Under no circumstances will refunds be processed in cash or to an alternate third-party account. Any processing fees levied by the payment gateway or acquiring bank during the original transaction will be deducted from the final refund amount.

## 5. Statutory 80G Implications

If an 80G tax exemption receipt has already been generated and dispatched to the donor or filed with the Income Tax Department (Form 10BD) prior to the refund request, the refund will be categorically denied, irrespective of the nature of the error.